Download Support Ticket Management System for WordPress on Codecanyon

$30.00

Description Support Ticket Management System for WordPress :

Download Support Ticket Management System for WordPress. This App releases on Sunday twentieth May 2018 By The author themepassion on Codecanyon. It’s makes use of with shopper assist,customer assist,electronic mail remark,electronic mail reply,electronic mail to ticket,faq,assist,assist centre,helpdesk,imap,data,assist,assist brokers,assist centre,tickets.

Item Title: Support Ticket Management System for WordPress
Category: wordpress
Price: $30
Author: themepassion
Published Date: Sunday twentieth May 2018 06:19:03 AM

More Info / DownloadLive Demo

Convert your WordPress into Fully Functional Support Ticket Help Management System and assist your clients like a Pro.

Plugin Demo:

Front End Demo: Click Here for Front finish demo
Client Account:-     Username: shopper     Password: demo
Agent Account:-     Username: agent     Password: demo

Back End Demo: Click Here for Back finish demo
Backend Account:-     Username: demo     Password: demo

Features:

Advanced Ticket Management

Manage your shopper’s assist requests like a professional utilizing this ticket administration system. This plugin is inbuilt a way that any firm no matter how small or massive can use it.

Create Unlimited Agent Accounts

Create limitless variety of brokers, Agent directors and agent teams with none restrictions and additional bills. No must pay on per agent foundation to all of the expensives assist desk providers.

Graphical Representation

Represent all of the experiences and information graphically and analyse your providers like a professional. Various statistics concerning tickets, brokers, teams, feedbacks, rankings, shoppers and many others. could be view graphically with this plugin.

Create Agent Groups

Manage your brokers by creating agent teams. Agent Groups could be mapped with ticket matters. Ticekts could be assigned to agent teams or group admins for simpler ticket allocation. Make teams of various deparments and map them with ticket matters for quicker and simpler ticket processing. You can accomplish that way more with this function.

User Feedback Module

Once a ticket is solved, you may ship a electronic mail to your person, asking for suggestions on the assist acquired. The person can go away a score and suggestions remark.

Email Notifications

Various electronic mail notifications are despatched straight from the plugin at numerous phases of ticket. Email notifications are despatched each to web site admin and ticket creator at numerous factors of interactions. All the emails despatched could be configured from the plugin settings panel.

Automatically Assign Agents

You can mechanically assign brokers as quickly because the tickets are created and thus save lot of time and trouble. Agents could be assigned mechanically utilizing numerous strategies as per your organization or product requirement. You can select to assign ticket to any agent, agent group, agent admin or group admin as per your wants. You may even assign tickets in loop order or can assign ticket with agent with lowest variety of tickets. This approach you may divide work simply and equally amongst your brokers. You may even map ticket subject with agent teams and assign based mostly on chosen ticket subject. There is a few way more this function can do to make your life straightforward whereas managing tickets.

User Login & Registration Module

Any person can register, login and reset password out of your web site utilizing this module. Proper electronic mail verification is completed earlier than activating person account. A shopper or agent each can handle their tickets after login on web site.

Multi Level Ticket subject administration

All the tickets created are categorized by a subject. You can create matters in multi stage heirarchy. Topics could be mapped with agent teams and may thus serving to in auto assign tickets based mostly on matters.

Map Agent Groups & Ticket matters

Map ticket subject with agent teams and auto assign tickets to agent teams based mostly on chosen ticket subject. This helps in assigning the tickets to your brokers quick and precisely. You can handle and save loads a time and trouble utilizing the module.

Multilingual – Translation Ready

This plugin could be translated in any lanaguage. Proper translation files in .po and .mo format are included within the package deal. You can translate the plugin in any language of your need.

Multisite Compatible

This plugin is multisite appropriate. It can put in individually on every web site in your multisite community.

Ticket Listing and Sorting

The ticket itemizing module helps in detailed view of all tickets in a single place. Tickets could be sorted based mostly on numerous columns in ascending and descending order.

Client can reply straight from his/her Email account

Your shoppers can straight reply to the ticket from the e-mail itself, with out visiting the web site. Ticket Comment / reply could be achieved from the location in addition to from electronic mail. IMAP settings are configured on this plugin and replies could be fetched out of your electronic mail account. Moreover electronic mail attachments could be fetched and saved together with remark in your web site.

Auto Close Tickets

Solved tickets could be marked as closed mechanically after a sure time period. Time could be configured from plugin settings panel.

FAQ module

There is an inbuilt FAQ (regularly requested questions) module built-in on this plugin. You can create query and solutions associated to your product or web site and show them to any customer in your web site. In case if the person isn’t capable of finding correct reply he/she is in search of from this FAQ part, then he/she will be able to create a brand new ticket asking for assist in your web site.

Various User Roles

Various person roles are built-in on this plugin for higher categorization and person administration. Client, Agents, Agent Admins are completely different person roles that may be assigned to a person. Agent group admin can be managed after creating an agent group.

IMAP integration

This plugin additionally comes with a function to obtain electronic mail reply as ticket feedback. Means a ticket creator can reply to a electronic mail and it is going to be saved as remark within the system.You can configure your electronic mail account IMAP settings securely on this plugin.

Detailed Documentation

Very effectively developed and detailed documentation is included within the package deal. All the options and steps are with correct screenshots. In case of any doubts, you may all the time go to the documentation.

Timely and Professional Support

We present skilled and high quality customer assist with this plugin. You can all the time contact us for any additional inquiry or queries.

Updates:

Version 1.5 – twenty ninth Mar 2022

  • UPDATE: Removed unused code.
  • UPDATE: WordPress 5.9.x appropriate

Version 1.4 – sixteenth Aug 2021

  • UPDATE: Removed unused code.
  • UPDATE: Replaced .click on() occasions with .on() occasions.
  • UPDATE: WordPress 5.8.x appropriate

Version 1.3 – 06th March 2021

  • UPDATE: ACTIVATIONLINK placeholder changed with VERIFICATIONLINK in plugin choices panel.
  • UPDATE: Fixed electronic mail settings tab save settings subject.
  • UPDATE: WordPress 5.6.x appropriate

Version 1.2 – 09th June 2019

  • UPDATE: Made ticket record web page responsive.
  • UPDATE: Made ticket view web page responsive.
  • UPDATE: Minified plugin css file for quicker loading
  • UPDATE: Made plugin css cell responsive.
  • UPDATE: WordPress 5.2.x appropriate

Version 1.1 – 03rd June 2018

  • UPDATE: Under tickets > meta field – disabled developer mode
  • SOLVED: Login Form all the time displayed on high of web page subject
  • SOLVED: Menu disappearing subject on assist ticket settings tab in admin panel
  • UPDATE: Multisite compatibility examined on a community
  • UPDATE: Demo content material file to create pages with all shortcodes generated once more.

Version 1.0 – Initial Release – 20 May 18

More Info / DownloadLive Demo
#Support #Ticket #Management #System #WordPress

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Download Support Ticket Management System for WordPress on Codecanyon
Download Support Ticket Management System for WordPress on Codecanyon

$30.00

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